03 / Electrical
The service call is done. The estimate is your evening.
The second job is the gap between the diagnostic and the written estimate. That gap takes the week you already booked. Service-call to estimate, then a follow-up that names the panel upgrade or the EV charger you already scoped. I do not let an agent size a service.
Capture
Junction
- Panel
- A
- Circuit
- 14
- Cover
- Missing
The leak
The expensive work dies in the gap between the service call and a written estimate. ServiceTitan has reported that contractors who follow up inside 24 hours close about 60 percent more estimates. That is their figure, not a guarantee on your book. The agent’s job is to make the 24-hour touch actually happen.
First agent
Service-call to estimate conversion: when a diagnostic job closes without an estimate, the owner gets a draft follow-up the same day.
Panel upgrade follow-up
Uses the estimate you wrote. Drafts a plain status check. Does not discuss utility rebates it cannot verify.
EV charger lead follow-up
Same pattern. It will not specify amperage, a panel load calc, or a permit outcome.
Missed-call text-back
No-power-to-medical-equipment and burning-smell language escalate. They do not enter a nurture sequence.
Stack
ServiceTitan jobs, estimates, and calls. Photo apps stay a read source into the job record. They are not the system of record.
It will not
- Perform or imply a load calculation.
- Tell a customer a permit is approved.
- Book a job that needs a license class you did not configure.